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Support

Need a hand with Tracket? You're in the right place.

Get in touch

Email contact@tracket.app and we'll usually reply within 24 hours. Real responses from a small team, not autoresponders.

FAQs

My session didn't sync, where is it?

Open the watch app within range of your phone. If it's still missing after 2 minutes, check the Sync icon on the home screen.

Why does my session have heart rate but no shots or stats?

Shots, intensity and court coverage come from motion data the Tracket watch app records as you play. If a session has only heart rate and calories, it most likely came in from Apple Health or Health Connect, not from Tracket. To get the full picture, start the session from the Tracket app on your watch, not Apple's Workout app, and make sure Tracket has Health access. Sessions that already came in from Apple Health won't fill in afterwards.

Does Tracket work without a watch?

To record a session with full data, you need a watch. Shots, intensity, heart rate and court coverage all come from it. Without one, you can still score your games and follow training programmes on your phone.

Which watches are supported?

Apple Watch (watchOS 10 and above) and Wear OS 4 and above. Tracket is optimised for Apple Watch first.

How is my Tracket Score calculated?

A 0 to 100 skill rating across consistency, intensity and result quality. It updates after each session. We're refining the model based on player feedback.

Why is my heart rate missing?

Make sure the watch is fitted snugly and that HealthKit or Health Connect permissions are granted in Settings.

What if I don't like wearing my watch on my racket hand?

Tracket reads the motion of your swings, so it works best on the hand you hold your racket in. If that feels odd, you're not the only one. We found it strange at first too. The trick most people use is a sweatband over the watch to hold it in place, and after a game or two you stop noticing it. You can wear it on your other wrist if you'd rather, but shot detection and court coverage will be less reliable, since they lean on the swing.

Can I track doubles?

Yes. Doubles is supported across every sport in Tracket.

Is Tracket free?

Free during beta. Early supporters get a founding member badge and a lifetime discount when Pro launches.

Watch setup

Apple Watch: install Tracket on your iPhone and the Apple Watch app will install automatically. Open it on the watch, sign in, and allow Health permissions when prompted.

Wear OS: Tracket for Android is in testing. Join the test and we'll send you an invite. Once it's installed, sign in on the watch and grant Health Connect permissions.

Before you start a session, pick the sport on the watch. Tracket does not auto-detect sport.

Troubleshooting

  • •Session didn't sync: open the watch app within phone range and wait 60 seconds.
  • •Battery drain on watch: check that Background App Refresh is enabled in watchOS Settings, and avoid running other workout apps at the same time.
  • •Wrong sport recorded: change the sport on the watch before starting the next session.
  • •Score is wrong: tap Undo on the watch to take back the last point.
  • •Session shows heart rate but no shots or stats: it probably came in from Apple Health. See the FAQ above.

Your account and data

  • •Delete your account: Settings, Account, Delete account in the app. Removes all your sessions, scores and personal data within 30 days.
  • •Export your data: Settings, Data & Privacy in the app. Instant JSON download.
  • •Change email or password: Settings, Account.

See our Privacy Policy and Terms for more on how we handle your data.

Beta limitations

  • •Shot detection is still improving. We're actively refining accuracy.
  • •Some features are labelled “Pro”. These are free during beta and will become paid later.
  • •The backend is scaled for a small beta cohort. We're onboarding gradually.

Feedback

We're building Tracket with player feedback. Email contact@tracket.app with anything you'd like to see, find frustrating, or want fixed. You can also use the feedback form in the app under Settings.